Privacy policy

(Revised Date: 29.10.2020)

What kind of information do we collect?

We receive, collect and store all information you provide on our website, or give us. In addition, we collect your Internet Protocol (IP) address which is used to connect your computer to the Internet, login data; email address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page times, length of visits to specific pages, paging information, and methods used to scroll away from the page. We also collect personally identifiable information (including name, email, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.

 

How do we collect the information?

If you as a customer complete a transaction on our website, we collect personal information you provide to us. This can be, for example, your name, address and e-mail address or telephone number. Your personal information will only be used for the specific reasons mentioned above. We also collect your e-mail when you sign up for our newsletter or contact us through the contact form. Furthermore, we also collect information about you through your IP address.

 

Why do we collect personal information about you?

We collect non-personal and personal information for the following purposes:

  1. To be able to deliver and operate services.
  2. In order to provide our users with continuous customer support and technical support.
  3. To be able to contact our visitors and users with general or personal service-related remarks and promotional messages.
  4. To create aggregate statistical data and other aggregate and / or derive non-personal information, which we or our partners may use to offer and improve our respective services.
  5. To comply with applicable laws and regulations.

 

How do we store, use, share and disclose site visitors’ personal information?

Our company hosts on the wordpress platform. WordPress.com gives us the online platform that allows us to sell our products and services to you. Your data can be stored via WordPress.com’s data storage, databases and the general WordPress.com applications. They store your data on secure servers behind a firewall.

 

All direct payment is offered by bambora and used by our company. The payment methods comply with the standards set by the PCI-DSS managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure secure handling of credit card information by the store and service providers.

 

How do we communicate with visitors to your site?

We at Zpikes AB want to contact you to be able to notify you about your account, to troubleshoot problems with your account, to resolve any dispute, to collect fees or money owed, to reconcile your opinions through surveys or questionnaires, to send updates about our company or as otherwise necessary to contact you to enforce the user agreement, applicable national laws and any agreement we may have with you. For these purposes, we may contact you by email, telephone, text messages and mail.

 

How do we use cookies and other tracking tools?

It is important to note that Zpikes AB uses the third-party service, Google Analytics and Facebook, to be able to generate detailed statistics about you as a visitor to our website. We use Google Analytics and Facebook to market our products to you that you have previously shown interest in. How can you as a visitor to the site withdraw your consent? If you do not want us to process or store your data anymore, please contact us via the contact link at the top of the page or send an e-mail to “info@zpikes.com”.

Privacy updates

We reserve the right to change this privacy policy at any time, so please review it. Changes and preparations will take effect immediately when they are published on the website. If we make significant changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if anyone uses and / or discloses it. Questions and contact information are directed to: If you want to access, correct, change or delete personal information we have about you, you will be able to contact us at “info@zpikes.com”.

 

Newsletter and registration forms

By subscribing to our newsletters, we will be able to send you important e-mails about the use of the products, good offers, news, competitions and other exciting content. We will also be able to send SMS in connection with news, promotions etc. Aggressive marketing is not our style! You can expect to receive an average of 2-4 emails each month (excluding emails related to your orders) and SMSs will only be sent out in connection with large campaigns. If you want to cancel the marketing, you can easily do this by following the steps in the email and on the SMS you have received.